These terms form a contract between you and J&S Trading International N.V., KKF registration no. 31714 (Kamer van Koophandel en Fabrieken, Suriname), Kwattaweg 223-225, Q-Mall Unit 7, Paramaribo, Suriname, and govern your use of the Glide app and rides booked through it. By creating an account you accept them. If you do not accept them, do not use the app.

These terms also serve as the end-user licence agreement for the app. Apple Inc. and Google LLC are not parties to this agreement and have no obligation to provide maintenance or support for the app.

You must be at least 18, provide a mobile number you control, and keep your account credentials to yourself. The account is personal; you may book a ride for someone else, but you remain responsible for the fare and for their conduct during the ride. We may suspend or close an account used fraudulently, unsafely or in breach of these terms.

Glide operates its own vehicles and employs its own drivers — we are the transport provider, not a marketplace or agent. When you request a ride, our dispatch system assigns the nearest on-shift driver. You cannot choose a specific driver or vehicle, and a driver cannot decline an assigned ride except for safety reasons.

Glide operates in Paramaribo, Suriname only, within the service area shown in the app and subject to vehicle availability. The app is available in Suriname only. Instant rides only at launch; we may add scheduled rides and other features later.

Fares are fixed and shown in full before you confirm: a hailing fee of $1.20 plus $1.40 per kilometre, with a minimum fare of $5.00. There is no surge or demand pricing. The fare shown at confirmation is the fare you pay, unless you change the destination, add a stop, or the route changes materially at your request.

Payment is made in the vehicle by card on the driver's POS terminal at the end of the ride. The card transaction is handled by our acquiring bank; Glide does not process card data in the app. The driver confirms receipt of payment in the app, and your receipt appears in Activity. Failure to pay a completed ride may result in suspension of your account and recovery of the amount due.

Waiting time beyond 5 minutes at the pickup point, cleaning costs from spillage or damage, and tolls or fees imposed by third parties may be charged in addition, and will be itemised on your receipt.

You can cancel free of charge while the app shows that a driver is being assigned, and within 2 minutes of assignment. After that, or if you are not at the pickup point within 5 minutes of arrival, a cancellation fee of up to the minimum fare may apply. If we cancel — no vehicle available, unsafe conditions, or a driver emergency — you pay nothing.

Wear your seat belt, follow the driver's reasonable instructions, and do not smoke, vape, consume alcohol or drugs, carry unlawful or dangerous items, or damage or soil the vehicle. Our vehicles are non-smoking. Drivers may end a ride for safety reasons, and Glide may refuse service to anyone who threatens, harasses or endangers a driver or another passenger.

Luggage and pets are carried at the driver's discretion; assistance animals are always welcome. Maximum four passengers per vehicle.

After a ride you may rate your driver and leave a comment. Ratings are used internally for quality management and training. Do not submit content that is unlawful, defamatory or abusive; we may remove such content and act on the account that submitted it.

We grant you a personal, revocable, non-transferable licence to use the Glide app on devices you own or control, for the purpose of booking and taking rides. You may not copy, modify, decompile or reverse-engineer the app, use it to build a competing service, scrape it, interfere with its operation, or use automated means to make requests.

The app depends on mobile networks, GPS accuracy and third-party maps. ETAs, distances and driver positions are estimates, and we do not guarantee uninterrupted service, particular arrival times, or availability during network outages or exceptional conditions such as severe weather or road closures.

Glide is liable for death, personal injury or loss caused by our negligence or that of our drivers, and for our own wilful misconduct, in accordance with Surinamese law and our insurance cover. Nothing in these terms limits liability that cannot lawfully be limited.

Otherwise, and to the extent permitted by law, Glide is not liable for indirect or consequential loss, including missed flights, appointments or business opportunities arising from delays, and our total liability for any other claim relating to a ride is limited to the greater of the fare paid for that ride and US$500.

Report problems through Help & support in the app, by email to hello@glidepremiumrides.com, or by phone or WhatsApp on +597 891-6700. We acknowledge complaints within 24 hours. Lost property is logged at our Paramaribo office and held for 30 days.

You may stop using Glide at any time and delete your account in the app under Profile → Delete account. We may suspend or terminate your account for breach of these terms, non-payment, fraud, or unsafe conduct, and will tell you why unless we are legally prevented from doing so. Fares already incurred remain payable, and legally required ride and tax records are retained as described in our Privacy Policy.

We may update these terms. The current version is always at this URL with its effective date, and we will notify you in the app of material changes before they take effect. If you do not accept the new terms, stop using Glide and delete your account.

These terms are governed by the laws of the Republic of Suriname, and disputes are subject to the exclusive jurisdiction of the competent courts of Paramaribo, without prejudice to any mandatory consumer protection rights you have under local law.