CONTENTS
Delete your Glide Premium Rides account
EFFECTIVE
15 October 2026
LAST AMENDED
15 October 2026
CONTROLLER
J&S Trading International N.V., KKF 31714
GOVERNING LAW
Republic of Suriname
This page applies to Glide Premium Rides, the ride app published by J&S Trading International N.V. on Google Play and the App Store. It explains how an account holder can request deletion of their account and personal data, with or without the app, what is erased, what we are legally obliged to retain, and for how long.
1.
Request deletion without the app
1.1
You do not need the app to delete your account. Email hello@glidepremiumrides.com or message us on WhatsApp at +597 891-6700, and include the phone number on your account. We confirm by SMS that the number is yours, then delete your account and personal data within 30 days. Reinstalling the app is not required.
2.
Delete in the app
2.1
Deletion is also available inside the Glide Premium Rides app, without contacting support. Open the app, then:
(a)
Step 1 — tap Profile in the bottom tab bar.
(b)
Step 2 — tap Delete account.
(c)
Step 3 — tap "Delete my account" and confirm with "Delete account". You are signed out immediately.
3.
A copy of your data
3.1
To receive a copy of your data, email hello@glidepremiumrides.com and include the phone number on your account; we reply within 30 days.
4.
What is deleted
4.1
Deletion is permanent, not a deactivation. Within 30 days of your request we delete:
(a)
Your profile — name, mobile number, email address and avatar initials.
(b)
Your addresses — saved and recent pickup and drop-off places.
(c)
Your ride history in the app — trips and receipts shown in Activity.
(d)
Location traces — precise location points associated with your rides.
(e)
Notification tokens — push tokens, so notifications stop immediately.
(f)
Ratings and comments — de-identified so they can no longer be linked to you.
5.
What we must keep, and for how long
5.1
A minimal financial record of each completed ride — ride number, date, distance, fare, driver, vehicle and payment-confirmed flag — is retained for 7 years in a restricted-access accounting system, because Surinamese tax and accounting law requires it and because it is the basis of our daily reconciliation against the bank's POS settlement report. This record no longer identifies you by name or phone number.
5.2
Where a ride is subject to an open safety investigation, insurance claim or legal proceeding, related data is retained until that matter is closed, and then deleted.
6.
After deletion
6.1
Backups are rotated out within 35 days. You can create a new Glide account with the same mobile number at any time, but it will start empty — history, receipts and saved places cannot be restored. Deleting your account does not by itself cancel an in-progress ride or waive a fare already owed.
NOTICES AND CONTACT
Notices, privacy requests and complaints under this document must be sent to J&S Trading International N.V. (trading as Glide), Kwattaweg 223-225, Q-Mall Unit 7, Paramaribo, Suriname, marked for the attention of the Data Protection contact, or by email to hello@glidepremiumrides.com. Support is reachable at the same address, by phone on +597 891-6700 and on WhatsApp at +597 891-6700. We acknowledge privacy and data subject requests within 30 days of receipt.
Glide · J&S Trading International N.V. · KKF 31714 · Kwattaweg 223-225, Paramaribo, Suriname
© 2026 J&S Trading International N.V. Glide is a trade name of J&S Trading International N.V.
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