CONTENTS
Privacy Policy
EFFECTIVE
15 October 2026
LAST AMENDED
15 October 2026
CONTROLLER
J&S Trading International N.V., KKF 31714
GOVERNING LAW
Republic of Suriname
Glide is a trade name of J&S Trading International N.V. ("Glide", "we"). This Privacy Policy explains what personal data Glide collects when you use the Glide rider application, why we collect it, who we share it with, how long we keep it, and the rights you may exercise. It forms part of, and should be read together with, our Terms of Service.
1.
Who we are
1.1
Glide operates an all-electric private ride-hailing service in Paramaribo, Suriname, and the Glide rider app for iOS and Android. J&S Trading International N.V., registered with the Kamer van Koophandel en Fabrieken (KKF), Suriname, under no. 31714, with its registered address at Kwattaweg 223-225, Q-Mall Unit 7, Paramaribo, Suriname, is the controller of the personal data described here.
1.2
Privacy questions, access requests and complaints go to our data protection contact at hello@glidepremiumrides.com.
2.
Data we collect
2.1
We collect only what a ride needs. We do not sell personal data, and we do not use it for third-party advertising.
(a)
Account data — your mobile number (required, used as your identity), your name, and an email address only if you choose to give one for receipts.
(b)
Location data — your device location while the app is in use, if you grant permission, to set your pickup point, show your driver approaching and estimate arrival. We do not track your location in the background or when the app is closed.
(c)
Ride data — pickup and drop-off addresses, route, times, distance, calculated fare, assigned driver and vehicle, and whether the driver confirmed that payment was received.
(d)
Ratings and feedback — the star rating, tags and any comment you submit after a ride.
(e)
Device and diagnostic data — device model, OS version, app version, language, and server error logs, used to keep the app stable on Paramaribo networks.
(f)
Support communications — the content of calls, WhatsApp messages and emails you send to support, and the ride they relate to.
3.
What we do not collect
3.1
Glide does not process card or payment details. Payment is taken by card on an external POS terminal in the vehicle, operated by our acquiring bank; the app only records a "payment confirmed" flag against the ride. Glide never sees, stores or transmits your card number.
3.2
We do not collect contacts, photos, microphone input, health data, advertising identifiers, or any biometric data, and the app contains no third-party advertising or tracking SDKs.
4.
Why we use your data
(a)
To provide the service — dispatch the nearest on-shift driver, show live tracking, calculate the fixed fare and issue your receipt (performance of our contract with you).
(b)
To keep rides safe — investigate incidents, complaints and lost property, and review driver conduct (legitimate interest and safety obligations).
(c)
To operate the business — reconcile the daily ride log against the bank's POS settlement report, and produce aggregated statistics on rides, revenue and vehicle utilisation (legal obligation and legitimate interest).
(d)
To notify you — send push notifications when your driver is on the way, has arrived, or payment is confirmed. Notifications are optional and can be turned off at any time in your device settings.
(e)
To improve the app — diagnose errors and fix defects, using diagnostic data that is not used to profile you.
5.
Who we share it with
5.1
We share the minimum necessary with service providers who process data on our instructions under written agreements, and never for their own purposes:
(a)
Your assigned driver — your first name, pickup and drop-off address, and your phone number in masked form for the duration of the ride.
(b)
Maps and routing — Google Maps Platform, for geocoding, routing and map display.
(c)
SMS one-time codes — Twilio, which receives your mobile number to deliver your login code.
(d)
Push notifications — Firebase Cloud Messaging (Google), which receives a device token and the notification content.
(e)
Hosting and database — our cloud hosting and database provider, which stores ride, account and shift records.
(f)
Error and uptime monitoring — our error and uptime monitoring provider, which receives server error logs.
(g)
Authorities and advisers — law enforcement, regulators, insurers or our legal advisers where we are legally required to disclose, or to establish or defend legal claims.
6.
International transfers
6.1
Our providers operate data centres outside Suriname, including in the United States and the European Union. Where data leaves Suriname we rely on the provider's contractual data protection commitments, including standard contractual clauses where applicable, and we keep the transferred data set as small as the service allows.
7.
How long we keep it
(a)
Account data — for as long as your account exists, then deleted within 30 days of your deletion request.
(b)
Ride and fare records — retained for 7 years where required by Surinamese tax and accounting law, in a restricted-access financial record, even after your account is deleted.
(c)
Precise location traces — retained 90 days for dispute and safety investigation, then deleted or aggregated.
(d)
Server error logs — retained up to 12 months.
(e)
Support correspondence — retained 24 months.
8.
Your rights and choices
8.1
You can ask us to give you a copy of your data, correct it, delete it, or restrict or object to how we use it. You can withdraw location or notification permission at any time in your device settings without losing the ability to book — the app lets you type your pickup address instead.
8.2
You can delete your account and personal data yourself in the app: tap Profile in the bottom tab bar, tap Delete account, then tap "Delete my account" and confirm with "Delete account". You can also request deletion by email to hello@glidepremiumrides.com or on WhatsApp at +597 891-6700. See our Delete your account page for the full procedure and what is retained.
8.3
To receive a copy of your data, email hello@glidepremiumrides.com and include the phone number on your account; we reply within 30 days.
8.4
Requests go to hello@glidepremiumrides.com and are answered within 30 days. If you are not satisfied with our response you may complain to the competent supervisory authority in Suriname.
9.
Security
9.1
Data is encrypted in transit (TLS) and at rest. Access to rider data is limited to the operations staff who need it for dispatch, support and reconciliation, under individual accounts with audit logging. Drivers see only the ride they are assigned. We review access rights on employee changes and investigate any suspected breach immediately, notifying affected riders and authorities where required.
10.
Children's privacy
10.1
Glide is not directed at children. You must be 18 or older to hold a Glide account. Passengers under 18 may travel accompanied by a responsible adult account holder. If we learn that we hold data on a child account holder, we delete it.
11.
Changes to this policy
11.1
If we change this policy we will post the new version here with an updated date and, for material changes, notify you in the app or by SMS before the change takes effect. Continuing to use Glide after that date means the updated policy applies.
NOTICES AND CONTACT
Notices, privacy requests and complaints under this document must be sent to J&S Trading International N.V. (trading as Glide), Kwattaweg 223-225, Q-Mall Unit 7, Paramaribo, Suriname, marked for the attention of the Data Protection contact, or by email to hello@glidepremiumrides.com. Support is reachable at the same address, by phone on +597 891-6700 and on WhatsApp at +597 891-6700. We acknowledge privacy and data subject requests within 30 days of receipt.
Glide · J&S Trading International N.V. · KKF 31714 · Kwattaweg 223-225, Paramaribo, Suriname
© 2026 J&S Trading International N.V. Glide is a trade name of J&S Trading International N.V.
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