Support — Glide

Glide PARAMARIBO

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SUPPORT

We're here to help

This is the support page linked from the App Store and Google Play listings, and from Help & support inside the app.

PHONE

+597 891-6700

Fastest route for anything happening during a ride.

hello@glidepremiumrides.com

Receipts, refunds and account questions. Reply within one business day.

+597 891-6700

In the app: Profile → Help & support → WhatsApp support

Frequently asked

How is my fare calculated?

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A $1.20 hailing fee plus $1.40 per kilometre of your route, with a $5.00 minimum. The full amount is shown before you confirm and does not change with demand, weather or traffic.

How do I pay for a ride?

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By card on the POS terminal your driver carries, at the end of the ride. The driver confirms the payment in the app and your itemised receipt appears in Activity. Glide does not process or store card details.

Can I use Glide without sharing my location?

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Yes. Decline the location prompt and type your pickup address instead. Location access only makes setting your pickup faster and ETAs more accurate.

Do I have to turn on notifications?

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No. Notifications tell you when your driver is on the way, has arrived, and when payment is confirmed, but the app works fully without them and you can change your mind in device settings.

Who are the drivers?

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Glide drivers are salaried employees on fixed shifts: vetted, trained and assigned by our dispatch system. Rides are assigned to the nearest on-shift driver rather than offered for acceptance.

How do I delete my account and data?

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In the app: tap Profile in the bottom tab bar, tap Delete account, then tap "Delete my account" and confirm with "Delete account". You are signed out immediately. To receive a copy of your data, email hello@glidepremiumrides.com and include the phone number on your account; we reply within 30 days. Full details, including what we are legally required to retain, are on the Delete your account page.

I left something in the car.

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Call support on +597 891-6700 with the ride number from your receipt. Items are logged at our Paramaribo office and held for 30 days.

Lost something in a Glide?

Call support on +597 891-6700 or message us on WhatsApp with your ride number (shown on the receipt in Activity). Items are logged at our Paramaribo office and held for 30 days.

Safety or incident report

Email hello@glidepremiumrides.com or call support on +597 891-6700. Every report is reviewed by operations within 24 hours, and drivers are Glide employees subject to internal disciplinary procedure.

Glide · J&S Trading International N.V. · KKF 31714 · Kwattaweg 223-225, Paramaribo, Suriname

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